Privacy Policy

Clarity X Design (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about services, or work with us.

Clarity X Design provides services including social media management, web management, content creation, photography, videography, and related creative services.

1. Information We Collect

a. Information You Provide Directly

We may collect information you voluntarily provide, including:

Full name
Email address
Phone number
Business name
Billing information
Social media account information (when required for services)
Files, images, logos, brand assets, or media submissions
Any other information you choose to provide

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Device type
Browser type
Pages visited
Time spent on pages
Referring website or source
Cookies and analytics data

2. How We Use Your Information

We may use your information to:

Respond to inquiries
Provide requested services
Manage projects and communication
Schedule consultations or bookings
Process invoices and payments
Access or manage connected client platforms when authorized
Improve our website and user experience
Send updates, promotions, or newsletters (with consent)
Maintain internal records and legal compliance

3. Client Platform Access

For certain services, clients may provide access to third-party platforms such as:

Instagram
Facebook / Meta Business Suite
TikTok
YouTube
Shopify
Squarespace / Wix / WordPress
Google Business Profile
Email marketing platforms
Analytics dashboards

We only use granted access to perform agreed-upon services and reasonable support related to those services.

Clients remain responsible for ownership and security of their accounts.

4. Photography, Video & Content Assets

When working with us, you may provide or participate in creation of:

Photos
Video footage
Logos
Brand files
Marketing assets
Social media content

Unless otherwise stated in writing:

Clients retain ownership of original materials they provide.
Final deliverables are subject to agreed licensing or service terms.
We may retain project files for archival, portfolio, backup, or continuity purposes.

5. Payments

Payments may be processed through secure third-party providers. We do not store full payment card details on our website.

Please review the privacy policies of payment processors used during checkout or invoicing.

6. Cookies & Analytics

We may use cookies and analytics tools such as Google Analytics or similar technologies to:

Understand website traffic
Improve performance
Measure marketing effectiveness

You can disable cookies through your browser settings.

7. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted third parties such as:

Payment processors
Website hosting providers
Scheduling software
Cloud storage providers
Analytics providers
Contractors assisting with approved services

These parties are expected to protect your information appropriately.

8. Data Retention

We retain information only as long as necessary for:

Providing services
Maintaining records
Legal, accounting, or tax obligations
Resolving disputes
Internal backup and archive purposes

9. Security

We use reasonable administrative, technical, and organizational measures to protect your information.

However, no internet transmission or storage system is guaranteed to be 100% secure.

10. Your Rights

Depending on your location, you may have rights to:

Access your personal data
Correct inaccurate data
Request deletion
Withdraw marketing consent
Ask questions about how data is used

To make a request, contact us using the details below.

11. Canadian Privacy Compliance

If you are located in Canada, we aim to handle personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

12. Third-Party Links & Platforms

Our website or content may contain links to third-party websites or platforms. We are not responsible for their privacy practices or content.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted on this page with a revised effective date.

14. Contact Us

For privacy questions or requests, contact:

Clarity X Design
clarityxdesign@gmail.com