CxD

Effective Date: June 1, 2025

1. Refunds
Due to the custom nature of our creative work, services are non-refundable once work begins. Partial refunds may be issued before work starts, minus a non-refundable deposit.

2. Deposits
All projects require a non-refundable deposit to begin. Deposits are typically 25–50% of the total.

3. Cancellations
Clients may cancel at any time via email. Work completed up to that point will be billed. Refunds will not be provided for completed work.

If we must cancel, you’ll receive a prorated refund.

4. Pauses
Clients may pause once for up to 30 days. Beyond that, the project may be marked as canceled and require a new agreement to resume.

5. Chargebacks
Please contact us before initiating a chargeback. Unauthorized reversals may lead to legal action and forfeiture of deliverables.