Refund + Cancellation

Effective Date: May 12, 2026

Clarity X Design values clear expectations and fair working relationships. This Refund & Cancellation Policy applies to all services including social media management, content creation, photography, videography, event coverage, web management, consulting, and custom creative projects.

By booking or purchasing services, you agree to the terms below.

1. Deposits

Many services require an upfront deposit to secure scheduling, production time, or project placement.

Deposit amounts will be stated in your invoice, quote, or proposal.
Deposits are non-refundable unless otherwise stated in writing.
Work and scheduling are not guaranteed until deposit payment is received.

Deposits compensate for reserved time, planning, and availability.

2. Custom Projects & Creative Services

Due to the customized and time-based nature of creative work, refunds are generally not available once work has started.

This includes services such as:

content creation
design support
photography
videography
consulting
web updates
strategy work
campaign preparation

If a project is canceled before work begins, any approved refund will exclude the non-refundable deposit.

If substantial work has already been completed, completed time and deliverables remain billable.

3. Monthly Services & Retainers

For recurring services such as:

social media management
monthly content creation
website management
ongoing consulting

Clients must provide 14 days written notice before the next billing date to cancel or pause services.

If notice is not received in time, the next billing cycle may proceed as scheduled.

No refunds are issued for active billing periods once work, planning, scheduling, or management has begun.

4. Event Photography & Videography

For event bookings:

Deposits are non-refundable and reserve your date/time.
Final balances must be paid according to invoice terms.
Cancellations close to the event date may remain fully or partially billable depending on preparation already completed.
Rescheduling requests are subject to availability.

If Clarity X Design must cancel unexpectedly, a refund of unused amounts paid will be issued, or rescheduling options will be discussed.

5. Client Delays, Pauses & Inactivity

Clients may request one project pause of up to 30 days, subject to approval.

After extended inactivity, we may:

reschedule timelines
close the project
require a restart fee
require a new agreement to resume

Delays caused by missing content, approvals, access, or communication may impact deadlines and do not qualify for refunds.

6. Scope Changes

Requests outside the original agreed scope may require:

revised pricing
new timelines
separate invoices

Refunds do not apply because a client changes direction after work has started.

7. Approved Refund Processing

If a refund is approved, it will typically be processed within 7–14 business days, depending on payment provider timelines.

Transaction fees charged by third-party processors may be non-refundable where permitted.

8. Chargebacks & Payment Disputes

We encourage clients to contact us directly to resolve concerns first.

Fraudulent or unjustified chargebacks may result in:

suspension of services
revoked access or usage rights to unpaid deliverables
collections efforts
legal remedies where appropriate

9. Non-Transferable Services

Bookings, deposits, retainers, and project slots are non-transferable unless approved in writing.

10. Contact

Questions regarding cancellations or refunds:

Clarity X Design
clarityxdesign@gmail.com