Terms of Service

Effective Date: May 12, 2026

Welcome to Clarity X Design (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, inquiries, bookings, purchases, and services. By accessing our website or engaging our services, you agree to these Terms.

If you do not agree, please do not use our website or services.

1. Services

Clarity X Design provides creative and digital services, which may include:

Social media management
Content creation
Photography
Videography
Event coverage
Web management
Creative consulting
Branding or design support
Other custom services agreed in writing

Service details, pricing, scope, and timelines are confirmed through proposals, invoices, contracts, or written communication.

2. Website Use

You agree to use our website lawfully and respectfully.

You may not:

misuse the website
attempt unauthorized access
interfere with site functionality
copy or exploit content without permission
use the website for unlawful or harmful purposes

We may update, restrict, suspend, or remove website features at any time without notice.

3. Quotes, Bookings & Project Acceptance

Quotes, proposals, and estimates are valid for the period stated (or 14 days if unspecified).

Projects are not considered booked until:

required deposit is paid, and/or
written acceptance is received

We reserve the right to decline projects at our discretion.

4. Payments

Payments may be processed through secure third-party platforms such as Stripe, PayPal, e-transfer, or other approved methods.

Unless otherwise agreed:

Deposits are non-refundable
Remaining balances are due according to invoice terms
Late payments may delay project delivery
Overdue balances may incur reasonable late fees where permitted by law

Clients are responsible for any applicable transaction fees, taxes, or currency conversion charges unless stated otherwise.

5. Refunds

Due to the custom and time-based nature of creative services, refunds are generally not provided once work has begun.

Refund requests, if considered, are handled case-by-case and subject to our Refund Policy or written agreement.

Deposits are non-refundable unless otherwise stated in writing.

6. Client Responsibilities

Clients agree to:

provide accurate information
supply requested materials on time
review work promptly
communicate professionally and respectfully
maintain payment deadlines
secure ownership rights to any materials they provide

Delays in client responses or missing materials may affect timelines.

Projects may be paused if responsibilities are not met.

7. Revisions & Scope Changes

Projects include only the revisions or deliverables outlined in the proposal or agreement.

Additional revisions, extra requests, rush requests, or changes outside original scope may require additional fees and timeline adjustments.

8. Social Media & Platform Services

Where social media, website, or account management services are provided, clients may grant access to third-party platforms such as Instagram, TikTok, Meta, YouTube, Shopify, Wix, WordPress, or related tools.

We use granted access only to provide agreed services.

We are not responsible for:

platform outages
account suspensions
algorithm changes
third-party policy changes
hacked accounts outside our control
advertising platform decisions

Clients remain owners of their accounts.

9. No Guaranteed Results

Marketing, content, and creative performance depends on many external factors.

Clarity X Design does not guarantee:

follower growth
sales increases
viral performance
engagement metrics
search rankings
specific business outcomes

We provide strategy, execution, and professional creative services—not guaranteed outcomes.

10. Intellectual Property

Our Website Content

All website text, branding, graphics, and materials created for Clarity X Design remain our property unless otherwise stated.

Client Deliverables

Ownership or licensing of final deliverables will be governed by the specific project agreement.

Until full payment is received, all work remains property of Clarity X Design unless prohibited by law.

Client Materials

Clients retain ownership of materials they provide and grant us permission to use them for project purposes.

11. Portfolio Rights

Unless otherwise agreed in writing, we may display completed public-facing work, project excerpts, or non-confidential deliverables in our portfolio, website, or promotional materials.

12. Cancellations & Termination

Either party may terminate ongoing services with reasonable written notice, subject to any contract terms.

Upon termination:

completed work remains payable
deposits remain non-refundable
work in progress may be billed proportionally
access to managed systems may be removed after handoff

13. Third-Party Tools

We may use third-party tools such as scheduling software, analytics tools, cloud storage, communication apps, or payment processors.

Use of those services may also be governed by their own terms and privacy policies.

14. Limitation of Liability

To the fullest extent permitted by law, Clarity X Design is not liable for indirect, incidental, special, consequential, or business-loss damages arising from use of our website or services.

Our total liability, where applicable, shall not exceed the amount paid for the specific service giving rise to the claim.

15. Privacy

Your use of our website and services is also subject to our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

17. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date.

18. Contact

For questions regarding these Terms:

Clarity X Design
clarityxdesign@gmail.com